All returns and exchanges are subject to a 20% restocking fee. Please contact us by email firstname.lastname@example.org within 14 days after your order has been received. Shipping is at customers expense for all returns. The item must be unused and in the original packaging. Once we've received it, we'll let you know it's here. Then we'll need to inspect it to approve an exchange or refund. We want you to be satisfied - we'll do our best to make that happen.
All Pre-Sale orders are final. No exchanges or refunds.
If you have pre-sale items, along with in stock items on your order, we will ship your order to you when it it fulfilled completely. If you would like these items shipped separately, please purchase your items on separate orders. We are unable to ship multiple packages, due to cost the cost of postal rates.
All special orders are final. No exchanges or refunds.
If you wish to place a special order, we require full payment we then will place your order for the requested item.
Shipping Charges will be applied to all special orders.
Special orders can take 2-8 weeks for delivery depending on the item. Upon arrival of your item it will be shipped to you immediately or we will contact you for local pick up.