Taxes & Duty

We charge taxes on orders sent within Canada. The amount will be calculated when you place your order, based on the province you are ordering from.  

Orders sent to the United States or sent internationally are not charged tax.

Troll Brothers Quilt Designs is not responsible for any duty that may be applied to your order upon delivery. 

Privacy

We respect your privacy, and will not share your personal information with anyone.  

Thank You!

We appreciate your business, and want you to be a happy customer. If you have any questions or concerns, please let us know what we can do to help. We are just an email away!  

FAQs

Q: Can I purchase insurance? Can I upgrade to a faster shipping method? 
A: Yes you can!  Email us to discuss the options.

Q: I never received my package. It didn't have a tracking number. Now what? 
A: We will investigate right away. Please email us at info@trollbrothersquiltdesigns.com to get the process started.  We'll do our best to help, though we cannot be responsible for lost or stolen packages.

Q: My package arrived damaged, and some items were missing - what can I do? 

A: Oh no! We can't control the postal service, but please let us know by email what was missing or damaged, and we'll see if there is anything we can do. Unfortunately, we cannot be responsible for items lost or damaged in delivery.  

Q: My pattern calls for fat quarters. Will you cut fat quarters instead of sending linear quarters?

A: Yes of course we will! Please put a note on your order for any requests you may have and we will do our best to accommodate. 

Q: Are your discount codes applied to all of your products in your shop?

A: Unfortunately we do not apply our discount codes to pre-sale or clearance items.

Q: I have ordered more than one Pre-Sale, how will this affect me for shipping?

A: If you have ordered both in one order, you have the option of having it held until the next collection comes in, or for an additional flat rate charge we can send it out to you once it arrives.

If you have experienced previous issues with mail delivery (i.e. lost, damaged or stolen) we would recommend our shipping options that are tracked and insured.

 If you have any questions please email info@trollbrothersquiltdesigns.com we are here to help you!